Want Respect in the Workplace? Drop the Smileys
Employees who communicate with images and emojis are perceived as less powerful
If you wish to signal power to your colleagues, your boss, or your subordinates, you should consider reducing your use of pictures and emojis in favor of words – these are the conclusions of a new study at Tel Aviv University's Coller School of Management.
According to the researchers, "Today we are all accustomed to communicating with pictures, and the social networks make it both easy and fun. Our findings, however, raise a red flag: in some situations, especially in a work or business environment, this practice may be costly, because it signals low power. Our advice: think twice before sending a picture or emoji to people in your organization, or in any other context in which you wish to be perceived as powerful."
Words are Powerful
The study examined the response of American participants to verbal vs. pictorial messages in different contexts. The results were clear-cut: In all experiments, the respondents attributed more power to the person who chose a verbal vs. a visual representation of the message.
To test their hypothesis, the researchers conducted a series of experiments in which various everyday scenarios were presented to hundreds of American respondents. In one experiment, participants were asked to imagine shopping at a grocery store and seeing another shopper wearing a Red Sox t-shirt. Half of the participants were shown a t-shirt with the verbal logo RED SOX, while the other half saw the pictorial logo. Those who saw the t-shirt with the pictorial logo rated the wearer as less powerful than those who saw the verbal logo.
Pictures Reveal a Desire
Similar results recurred in a range of other contexts. Because of Covid-19, online meetings using platforms such as Zoom and Microsoft Teams have become an essential organizational fixture. The researchers examined the effects of picture versus word use in this important organizational context.
Participants were asked to choose one of two co-participants to represent them in a competitive game that suited people with high social power. Critically, one co-participant had purportedly chosen to represent themselves with a pictorial profile, while the other had purportedly chosen to represent themselves with a verbal profile. Sixty-two percent of the participants selected the co-participant who chose to represent themselves with a verbal profile. Thus, employees who signal power by using words are more likely to be selected to powerful positions, compared to those who signal weakness by using pictures.
Dr. Elinor Amit from TAU’s Coller School of Management summarizes: "Why do pictures signal that a sender has little power? Research shows that visual messages are often interpreted as a signal for desire for social proximity. A separate body of research shows that less powerful people desire social proximity more than powerful people do. Consequently, signaling that you’d like social proximity by using pictures is essentially signaling you’re less powerful.”
Amit notes that such signaling is usually irrelevant in close relationships, as in communications between family members. However, in many arenas of our lives, especially at work or in business, power relations prevail, and we should be aware of the impression our messages make on their recipients. “Our findings raise a red flag: When you want to signal power - think twice before sending an emoji or a picture,” she concludes.
The study was conducted by Dr. Elinor Amit and Prof. Shai Danziger from Coller School of Management at Tel Aviv University, in collaboration with Prof. Pamela K. Smith from the Rady School of Management at UCSD. The paper was published in the prestigious journal Organizational Behavior and Human Decision Processes.